EPYGI QX2000

Product Overview

Epygi’s QX2000 offers increased capacity for IP phones and licensable features for your growing business. This complete solution supports up to 2,000 users and is capable of handling 300 concurrent calls.

Like other QX IP PBXs, the QX2000 comes with a built-in QoS router for Internet access, a firewall, NAT, DHCP client and server, IPSec and VPN. It can be configured remotely via a web browser using a simple Graphical User Interface (GUI). Since this solution is a pure IP telephone system, Epygi Gateways can be easily added for analog or digital ports. This includes FXS, FXO, ISDN BRI, E1 and T1 ports. The QX2000 can connect to the PSTN via the added gateways or directly to an ITSP over the company’s Ethernet network accessing the WAN.

Many advanced features for the QX2000 can be enabled with a software license in order to accommodate the needs and growth opportunities for your business.

When rack-mounted and paired with an Epygi QX Gateway, power redundancy provides added protection.

Administrative

Automatic Backup/Download of QX Configuration

This feature provides automatic scheduled backup and download of QX’s configuration to the specified location or send via email.

Automatic Firmware Updates for installed IP Phones

This feature allows your QX to identify the firmware on each installed IP phone (Aastra and Snom) and automatically load the proper firmware updates.

Automatic QX Firmware Update

This feature provides automatic notification or firmware update when the QX IP PBX new SW becomes available on the Epygi Support Portal.

CDR Tags for Billing

CDR tags eliminates the need for hand-coding of invoices by department, etc.

Daylight Savings Time Adjustment

This feature allows your QX IP PBX to automatically adjust for daylight saving time.

Custom Language support

Your system’s voice prompts and GUI pages can be configured to fit a variety of different downloaded languages.

Enhanced System Logging Support

The QX IP PBX’s Graphical User Interface (GUI) has extensive logging utilities to assist in gathering information for problem resolution.

IP Phone Plug-and-Play

Plug-and-Play allows for the list of supported IP phones to automatically acquire an extension and an IP line on the system and auto-configure without you having to intervene.

QXFXO4, QXISDN4, QXE1T1 and QXFXS24 Gateways Auto Configuration

The Auto Configuration allows your QX IP PBX to detect and automatically configure ports added via the QXFXO4, QXISDN4, QXE1T1 and QXFXS24 Gateways. The new ports appear in the IP PBX’s Graphical User Interface (GUI).

Remote IP Phone Support

You can be remotely located from the QX IP PBX and can take advantage of the same features as if you were in the office.

Voicemail Setup via Phone

This feature allows the voice-enabled wizard to guide you through setting up your personal recorded username, password and voicemail greeting per extension.

Call Answering

Auto Attendant

The Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesized audio prompts.

Call Hunt

Call Hunt allows incoming calls to sequentially ring several extensions so that the first available person
can answer the call.

Call Pickup

Call Pickup allows you to define pickup groups by grouping extensions together. Any phone in the building can be used to answer a call that is ringing on another extension within the designated pickup group.

Call Queue

This feature allows incoming callers to be held in a queue while they listen to a customizable recorded message. The caller will then be sent to voicemail or redirected to another extension if not answered in the defined timeframe.

Extension Status

This feature allows a receptionist’s phone to monitor multiple managers’ phones and provide information on the extension’s status – off-hook, on-hook or ringing.

Hot Desking

Hot Desking allows an office with multiple workers using a single physical work station at different times to log in to the handset and use it as their own extension.

Multi-Company Receptionist

The Multi-Company Receptionist feature allows one receptionist to answer calls from predetermined PSTN/IP lines, each identified to a specific company, saving you time and money.

Simultaneous Ring

While covering several managers’ extensions, this feature allows a receptionist’s phone to ring simultaneously with each extension, while showing which manager is being called through the caller ID.

Call Management

Call Hold

Call Hold keeps one line “off hook” and connected while you make or receive a call on another line. You also have the ability to take the original call off hold and resume the conversation.

Call Park

When a call is “parked,” it is put on hold at a specific extension number to be resumed by someone on another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call at the other location, it will “ring back” to the original extension alerting the person who originally parked the call.

Call Transfer

Call Transfer enables you to forward incoming calls to another telephone or extension.

Call Waiting

Call Waiting alerts you that you have an incoming call on an engaged line, allows you to hold your current call, take the second call and gives you the ability to switch back to the original caller.

Three-Way Conferencing

This conferencing feature allows the caller and two other parties to speak together on one connection.

Call Screening

Call Blocking

Call Blocking prevents calls from pre-selected numbers from ringing through. This feature gives you the opportunity to avoid unwanted callers.

Direct Transfer to a Voice Mailbox

This feature allows a caller to be transferred directly to the voicemail of another user.

Distinctive Ringing

The Distinctive Ringing feature gives you the opportunity to program your IP phones to produce distinctive ring tone sounds for identified callers and to categorize incoming calls made to direct lines (service, sales, billing, etc.).

Do Not Disturb

This feature allows you to route all your incoming calls through the PBX directly to your voicemail. The phone will no longer ring when this setting has been switched on.

Hiding Caller ID

This feature allows you to block your phone number from being identified by the call recipient.

Convenience

Auto Redial

Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. You only need to pick up the phone to be connected to the number you were trying to reach.

Call Paging

Call paging allows you to dial into the overhead or external speakers of telephones in order to make voice announcements.

Corporate Directory

This feature provides incoming callers with the ability to scroll through a company Global Contact Directory and dial the desired extension automatically.

Intercom

The Intercom feature allows for room-to-room communication via telephone sets with auto-answer on the called telephone.

Speed Dial

Speed Dial gives you the ability to “save” frequently called numbers so that they can be easily dialed with an assigned shortcut of digits.

Cost & Bandwidth Saving

Call History

The Call History feature gives you the ability to track and report call details (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension.

Dial Plans (Call Routing)

Call Routing allows calls to travel through a network along a pre-determined path to the end user. This feature helps determine the least expensive way and/or least congested path to route a call. Incoming calls can also be grouped according to area code and routed to specific customer service reps who manage different geographic regions.

Time of Day Dialing

Time of Day Dialing makes it possible for calls to be routed according to the time of day. This enables you to pre-select where a call will be directed in regards to time.

RTP Streaming Channels

This feature allows on-hold party to listen to music streamed by the Epygi Media Streamer, which has the ability to play MP3 files instead of the pre-recorded voice stored on your QX. This feature gives you the ability to play different streams for each extension, to play very long audio files and allows the playlist selection to be easily changed.

Utility

Hold Music (“.WAV” and “.MP3” Files Upload)

The Hold Music feature allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive on a conference call.

T.38 Fax, Fax Relay and Clear Channel Fax

The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.

HotCall Add-In for Microsoft Outlook

The HotCall Add-In application works with Microsoft Outlook allowing incoming and outgoing calls to be made within the native Outlook interface.

HotKeyCall

HotKeyCall is a Microsoft Windows software application, which allows PC users to dial telephone numbers directly from their desktop on any application window (e.g. web-browsers, e-mail client, text documents, etc.). This can be done by simply highlighting the number you wish to dial and pressing a predefined hot key sequence (e.g. Ctrl-Y).

QX Configuration Console (QCC)

The QX Configuration Console (QCC) application allows you to centrally manage a network of QX units from a single desktop PC. The following QCC features allow for efficient and convenient administration of the QX network:

Automatic Login to QX Web Management

Allows for automatic log-in to the QX WEB server

Reboot

Allows you to remotely initiate a system reboot

Configuration Backup

Allows the network of QX units to be backed up and downloaded to your PC

Configuration Restore

Allows a backup configuration file to be uploaded and restored on your QX units

Firmware Update

Allows firmware files to be uploaded and installed on your QX units

Legible Configuration File Upload

Allows configuration files to be sequentially uploaded to your QX units

Language Pack Upload

Allows language packs to be uploaded to your QX units

System Security Software

The System Security Software feature protects your IP PBX against external hackers, who could have the ability to reconfigure your system through eavesdropping, Denial of Service (DoS) or Theft of Service (ToS). Not only does the software prevent the above through internal protections, but each line also has the ability to be password protected through the security system.

Unified Communications

Call Relay

The Call Relay feature allows an external call to be relayed through your IP PBX box to an external line or vice versa. This feature allows the call to be routed through one number, thus not revealing the private number of an external phone line. This feature is especially useful when an employee is out of the office. The employee can initiate the call on their cell phone through the internal line of the PBX as if they were in the office.

Call Forwarding

Call Forwarding allows you to program your PBX to automatically redirect incoming calls to another number – a mobile phone or home phone for example.

Find Me Follow Me

The Find Me Follow Me feature permits employees to have calls track them down wherever they are. This QX feature makes your employees more efficient, because it gives them the ability to handle office tasks from any location.

Receive Notification of System Events via Text Message

This feature gives you the ability to choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone in the form of a text message.

Surveillance

Your IP PBX is capable of combining your voice, video and surveillance products in order to create one integrated solution for your business. This surveillance feature allows you to receive 24/7 security updates to your email, video phone, cell phone, etc. so you can maintain a secure environment for your employees and visitors of your business.

Unified Messaging

Unified Messaging integrates different message types – voicemail, email, text messaging, fax – into a single box that is accessible from a variety of devices, including your office phone, PC and cell phone.

Voicemail

Voicemail is a centralized system of managing phone messages for a group of people. Voicemail allows you to receive, answer and manage your phone messages from different locations, sometimes tailoring a response to different callers.

Licensable Features for Your QX IP PBX

The following is a list of advanced features that can be purchased as licensable items for your QX IP PBX product. By offering licensable features, Epygi gives you the ability to choose what you pay for instead of being locked into a one-size-fits-all solution. These enhanced features can be added at any time during or after your IP PBX purchase.

• IP Phone Expansion Key
• Automatic Call Distribution (ACD)
• Epygi ACD Console (EAC)
• Epygi Hotel Console (EHC)
• Barge-In
• Auto Dialer
• Call Recording
• Audio Conference Bridge
• Video Conference Bridge
• Desktop Communication Console (DCC)
• 3PCC Activation License
• iQall Mobile Toggling
• Server System Redundancy Activation

IP Phone Expansion Key

This phone expansion key enables up to 4, 8, 16, 32, 64, 128, 256, 512 or 1024 additional local IP phone extensions on the QX2000. These additional key purchases can bring your unit to a maximum of 2,000 total IP extensions.

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management. Adding this feature to your IP PBX product will allow your system the ability to be used as an IP call center. The following describes how ACD can distribute your calls in different ways:

• All Agent Ringing — All of the Agents’ phones will ring simultaneously with an incoming call.
• Round Robin — Each of the Agents’ phones will ring sequentially until the call is picked up by an Agent.
• Longest Idle — The call is sent to the Agent who has been idle the longest since their last call.
• Less Busy During Last Half Hour — The Agent who has had the least talk time during the last 30 minutes will receive the call.
• Random Hunting — Calls are routed to Agents at random.
• Skills — The Agent who has the highest composite skill grade will receive the call.

Epygi ACD Console (EAC)

The Epygi ACD Console (EAC) is a purchasable feature to enable the Web application used by call center agents, supervisors and administrators for monitoring the queues and agents, watching the call statistics, updating the agents’ status, etc. EAC stores and formats the data and produces real-time information and statistical reports on ACD activities. The EAC is an annually renewable license. The number of EAC licenses required is determined by the number of ACD Agents and Supervisors that will be connected simultaneously to the system.

Attention: The EAC relies on ACD and works only if ACD is active. EAC expires and will need to be renewed annually.

Epygi Hotel Console (EHC)

The EHC is a licensable hotel application complementary to the QX IP PBX line of products from Epygi. Provides telephone control and billing of telephone calls for hotel rooms, as well as supplementary functions such as room status, wake up calls, do not disturb and management of minibar items.

Attention: EHC expires and will need to be renewed annually.

Barge-In

Three unique features are enabled when the Barge-In license is activated. Silent Monitoring, Agent Whisper and Supervisor Barge-In are made available as enhanced features for authorized users on the IP PBX.

• Silent Monitoring: Supervisors are able to listen in on calls by dialing *91+extension number with no audible notification to the user or incoming caller.
• Whisper Mode: Supervisors are able to listen in on calls and advise user on what to say to the external caller. Supervisor’s comments are only heard by the Agent. The Supervisor can activate Whisper Mode by dialing *92+extension number. The user dialed will hear an audible tone to notify them that their Supervisor has joined the call.
• Supervisor Barge-In: ACD Supervisors are able to join established calls and have three-way calls by dialing *93+extension number. All call participants will hear an audible tone to notify that another party has joined the call.

Auto Dialer

The Auto Dialer feature allows you to automate outbound calls directly to your clients. The messages played to the clients can be pre-recorded and updated regularly. The list to call can be created in any spreadsheet application and exported to .CSV format. The clients contacted can be prompted to respond to the information with pre-set options delivered by the automatic call. The Auto Dialer Expansion license is also available for purchase, and it increases the number of concurrent outbound calls by one.

Call Recording

Call Recording is used to record all types of calls on the QX and store the recordings either locally on the QX by using internal memory or on an external server. The QX2000 can support up to 152 ports of simultaneously recorded calls. The recording will start automatically as soon as the call is established or it will be activated manually on the phone during the active call.

Audio Conference Bridge

Audio Conference Bridge is an integrated conferencing feature that allows your company to stay connected and current around the globe. The QX2000 can have a maximum of 288 audio conferencing ports with purchasable feature keys.

The number of available ports determines how many active users can be on the individual conference bridge at one time.

Video Conference Bridge

Audio conferencing has always been the method for group communication, especially for remote users. Today, video is more affordable and offers an additional return on investment when addressing remote communication needs. The ability to visually describe something, or determine moods and gestures, greatly increases the effectiveness of remote communication.

This feature is available after activating the appropriate feature key, in addition to purchasing the Audio Conferencing license. On the QX2000, 26 user licenses can be purchased for a total of 104 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 288.

Desktop Communication Console (DCC)

The Epygi Desktop Communication Console (DCC) is a Windows-based, desktop presence powered communication tool. This productivity tool allows you to view the current status/presence of team members in their office, instantly click-to-dial those users, open chat sessions, update your presence with pre-configured states and add custom text. Other features include visual voicemail, call history, access to Outlook or LDAP directories and speed dial lists.

On the QX2000, the basic user license allows for 20 watched extensions, and the professional user license allows for 300 watched extensions.

3PCC Activation License

The QX PBX family has a full featured Application Programming Interface (API). With this feature, applications can be designed to gain direct access to the IP phone system to enhance the feature offerings of this system.

iQall Mobile Toggling

Mobile Toggling is a licensable feature that allows users to alternate a call between their iPhone/Android and their desk phone using iQall without the call being dropped.

In order to switch between a mobile phone and office phone, the user simply opens iQall and pushes the “toggle” button. The QX IP PBX automatically redirects to call the owner’s iPhone/Android and upon the user answering, then switches that call from the desk phone to a cell phone without the person on the other end even noticing.

Server System Redundancy Activation

The QX2000 has the ability to be in a 1+1 redundancy design where a second unit is running as an active standby unit. The primary QX2000 will need to have all of the required software licenses enabled. The secondary standby QX2000 and the Server System Redundancy Activation license will need to be purchased.